HaloNinjas
HALONINJAS
HaloITSM Implementation Packages

Three ways to go live with HaloITSM

Transparent, scoped delivery options from HaloNinjas, Scotland's pure-play HaloITSM partner. Pick the tier that matches where you are today.

Halo Quick Start

Live quickly with the essentials

£5,000fixed price
2-4 delivery days / approx. 16-28 hours

Small teams or customers who want to get live quickly with core ticketing, portal, email and basic reporting.

Most popular

Halo Professional

A robust ITSM build for growing teams

£18,000fixed price
8-12 delivery days / approx. 60-90 hours

Mid-sized organisations needing a richer ITSM build, full incident, request, problem and change foundations with stronger automation and a polished portal.

Halo Enterprise

Enterprise-grade ESM, end to end

£25,000+scoped per engagement
15+ delivery days / scoped per engagement

Larger or more complex organisations adopting Halo as an enterprise service management platform across multiple departments with integrations, automation and CMDB depth.

£5,000 · fixed price

Halo Quick Start

A focused quick-start implementation for customers who want to get Halo live quickly with core ticket logging, email integration, a basic portal and a small number of simple request types.

2-4 delivery days / approx. 16-28 hours

Core platform setup

  • Initial Halo instance review
  • Basic company/organisation setup
  • Basic department/team setup
  • Basic agent/user role setup
  • Basic permissions review
  • Core ticket types configured
  • Basic categories configured
  • Basic priorities configured
  • Basic statuses configured

Email and notifications

  • Office 365 mailbox connection
  • Email-to-ticket setup
  • Basic outbound notifications
  • Standard email templates reviewed
  • Basic ticket update notifications configured

Incident Management

  • Basic Incident Management process
  • Standard incident form
  • Simple assignment rules
  • Basic SLA setup
  • Basic closure categories
  • Simple escalation rules

Self-service portal

  • Basic portal enabled
  • Customer/user access configured
  • Basic branding (logo, colours, homepage text)
  • Basic portal ticket logging
  • Basic knowledge search enabled if required

Service catalogue

  • Up to 3-5 simple request types
  • Simple request forms
  • Basic request routing
  • Basic approval step where required
  • Examples: password reset, new hardware, software request, general IT, simple new starter

Reporting and handover

  • Basic dashboard review
  • Basic ticket volume report
  • Basic SLA report
  • Admin handover session
  • Agent walkthrough
  • Go-live checklist

What you'll have at the end

  • Working Halo service desk
  • Email-to-ticket operational
  • Basic self-service portal
  • Basic incident process
  • Small starter service catalogue
  • Basic dashboards/reports
  • Admin handover

Not included at this tier

  • Complex workflows
  • Advanced approvals
  • Asset/CMDB design
  • Change/Problem Management
  • Advanced integrations
  • Data migration
  • Advanced portal customisation
  • Complex reporting
  • Bespoke automation
£18,000 · fixed price

Halo Professional

A complete ITSM implementation covering core ITIL processes, a branded self-service experience, a meaningful service catalogue, asset basics and reporting that supports day-to-day service operations.

8-12 delivery days / approx. 60-90 hours

Core platform setup

  • Full Halo instance review and configuration
  • Multi-team / multi-department structure
  • Detailed agent and role design
  • Permissions and visibility model
  • Ticket type matrix (Incident, Request, Problem, Change)
  • Categories, priorities, statuses tailored to client

Email and notifications

  • Multiple mailbox connections
  • Customer-specific email-to-ticket routing
  • Branded email templates
  • Notification rules per ticket type

ITIL processes

  • Incident Management with major incident handling
  • Service Request Management
  • Problem Management workflow
  • Standard Change workflow with approvals
  • SLA / OLA setup with response and resolution targets

Self-service portal

  • Branded portal (logo, colours, typography, homepage)
  • Multiple portal sections
  • Knowledge base structure and starter articles
  • Featured services and announcements
  • User self-registration and SSO setup

Service catalogue

  • 10-20 request types across IT and business services
  • Dynamic forms with conditional logic
  • Approval chains (single and multi-step)
  • Routing to appropriate teams

Assets & CMDB foundations

  • Core asset types configured
  • Manual or CSV asset import
  • Basic CI relationships
  • Asset linking to tickets

Reporting and dashboards

  • Operational dashboards per team
  • Management reports (volume, SLA, backlog)
  • Scheduled report delivery

Handover and enablement

  • Admin training sessions
  • Agent training sessions
  • End-user portal walkthrough
  • Go-live support

What you'll have at the end

  • Production-ready ITSM platform
  • Incident, Request, Problem and Change in use
  • Branded self-service portal with knowledge base
  • Mature service catalogue
  • Asset/CMDB foundations
  • Operational and management reporting
  • Trained admins and agents

Not included at this tier

  • Complex bespoke integrations
  • Large-scale data migration
  • Custom-coded automations
  • Enterprise CMDB modelling
  • Multi-region/multi-tenant design
£25,000+ · scoped per engagement

Halo Enterprise

A full enterprise implementation covering multi-department ESM, deep ITIL processes, integrations, automation, advanced CMDB and tailored reporting, designed for organisations standardising on Halo as their service platform.

15+ delivery days / scoped per engagement

Enterprise platform design

  • Multi-department / multi-service-desk design (IT, HR, Facilities, Legal, Ops)
  • Tenant, team and visibility architecture
  • Role-based access model
  • Naming and taxonomy standards

Full ITIL / ESM processes

  • Incident Management with major incident process
  • Request Fulfilment across departments
  • Problem Management with RCA workflow
  • Change Enablement (standard, normal, emergency)
  • Release & Deployment basics
  • Knowledge Management lifecycle
  • SLA, OLA and underpinning contract setup

Integrations

  • Azure AD / Entra ID for identity and SSO
  • Microsoft Teams integration
  • Intune / endpoint management feeds
  • Monitoring tool integration (e.g. PRTG, Datadog)
  • Bi-directional integrations where required
  • Webhook / API design

Self-service & portals

  • Fully branded enterprise portal
  • Per-department portal experiences
  • Advanced knowledge base with structured taxonomy
  • Featured catalogue and personalised content

Service catalogue & automation

  • 20+ catalogue items across departments
  • Complex multi-stage approvals
  • Conditional and dynamic forms
  • Workflow automation and orchestration
  • Scheduled and trigger-based actions

CMDB & assets

  • Enterprise CMDB design
  • CI types, relationships and dependency mapping
  • Discovery / import pipelines
  • Software asset management foundations
  • Contract and supplier records

Reporting & analytics

  • Executive dashboards
  • Departmental performance reporting
  • Custom report development
  • Scheduled distribution and KPI tracking

Adoption & enablement

  • Train-the-trainer programme
  • Role-based training (admin, agent, approver, end user)
  • Go-live and hypercare support
  • Continual service improvement plan

What you'll have at the end

  • Enterprise-grade Halo ESM platform
  • Multi-department service management live
  • Deep ITIL process coverage
  • Key integrations operational
  • Mature CMDB and asset model
  • Executive and operational reporting
  • Trained organisation with adoption plan

Not included at this tier

  • Bespoke product development outside Halo
  • Custom mobile applications
  • Non-Halo platform migrations beyond agreed scope